RETURN & ECHANGE


Return and Exchange Policy: Your Satisfaction, Our Commitment

At [https://usmanleather.com/], your satisfaction is our utmost priority. We understand that sometimes, situations arise that might require you to return or exchange a product. We’re here to make that process as seamless as possible. This Return and Exchange Policy outlines our procedures and guidelines to ensure your experience with us is both convenient and satisfactory.

Our Commitment to You

We take great pride in the quality of our products and services. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Our Return and Exchange Policy is designed to offer you a hassle-free experience and provide solutions that align with your needs.

Eligibility for Returns and Exchanges

  1. Defective or Damaged Items: If you receive a product that is defective or damaged, please contact us within 07 days of receiving the item. We will arrange for a return or exchange at no additional cost to you.
  2. Change of Mind: If you have a change of mind regarding your purchase, you can initiate a return or exchange within 10 days from the date of receipt. In such cases, the item must be unused, in its original packaging, and in the same condition as you received it.
  3. Size or Fit Issues: If the size or fit of the product is not as expected, you can request an exchange for a different size or a refund within 10 days of receiving the item. Please note that some products, due to their nature, might not be eligible for size exchanges (e.g., personalized items, Custom Size Garments).

Return and Exchange Process

  1. Contact Us: To initiate a return or exchange, please reach out to our dedicated customer support team via email usmanleather2022@gmail.com. Provide your order number and the reason for the return or exchange. Our team will guide you through the process.
  2. Return Authorization: For eligible cases, we will provide you with a Return Authorization Number and instructions on how to package the item securely.
  3. Packaging: Please ensure the item is well-packaged to prevent damage during transit. Include all original accessories, tags, and packaging.
  4. Shipping: Depending on your location, we might provide a prepaid shipping label for the return or request that you arrange for shipping. In the case of exchanges, we will cover the shipping costs for sending the replacement item to you.
  5. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets our return and exchange criteria. If everything is in order, we will process your refund or initiate the exchange.

Refunds

For eligible returns, we offer two options for refunds:

  1. Original Payment Method: If you prefer, we can refund the amount to the original payment method used for the purchase. Please allow 12-15 days for the refund to reflect in your account.
  2. Store Credit: Alternatively, we can provide you with store credit equivalent to the purchase amount. Store credit can be used on any future purchases from usmanleather.com.

Exchanges

In the case of exchanges, we will promptly ship the replacement item to you. You will receive a confirmation with tracking details once the new item is on its way.

Exceptions

Please note that certain items might be exempt from our standard Return and Exchange Policy due to their nature. These could include personalized items, perishables, and items on clearance or final sale. Any such exceptions will be clearly mentioned on the product page.

Contact Us

Our customer support team is available to assist you with any queries or concerns you may have about our Return and Exchange Policy. You can reach us through email usmanleather2022@gmail.com, We are here to ensure your experience with [https://usmanleather.com/] is nothing short of exceptional.

Your Feedback Matters

At [https://usmanleather.com/], we value your feedback. If you have any suggestions or comments about our Return and Exchange Policy, or if there’s anything we can do to enhance your experience, please let us know. Your insights help us continuously improve our services.

Thank you for choosing [https://usmanleather.com/]. We look forward to serving you and ensuring your complete satisfaction.

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